Please use the provided form to request information from Pierette Designs. If there is a need to contact us directly, use the following:
We are committed to quality control of all Pierette Designs’ products. If, however, your order is not correct in size, number, if it is damaged en route to you, or if you are not satisfied with the product, please send notification by e-mail to Pierette.Designs@gmail.com, within one week of delivery date. Every attempt will be made to correct the problem. We will send you a replacement, if desired and available. If not desired or available, we will credit your account. Any damages which occur in transit to you may require documentation.
In the event a return of product is necessary, please notify us by e-mail and you will receive specific instructions from Pierette Designs as to how to complete the return. Any returnable item must be received by us within 14 days of the delivery date to the customer and in the original condition in which it was received.
Special or Custom Orders
Prepayment is required for all special or custom orders. Both special and custom orders are not returnable unless damage occurs in shipping or due to manufacturer defects. Any damages which occur in the shipping process or as a result of manufacturer defects may require documentation.